The old adage, “attitude is everything,” rings especially true when reviewing the results of the 2022 Independent Insurance Agent Survey conducted by NU’s parent company (ALM) in conjunction with the National Association of Professional Insurance Agents (PIA).
Over the last year, independent insurance agents donned their business armor and enlisted an increasingly robust arsenal of digital tools to manage mounting business challenges that included negative fallout from pandemic coverage disputes; shifting to a largely remote workforce; helping clients prepare for and recover from increasingly severe catastrophes; finding and retaining skilled, diverse talent; facing increased government scrutiny; and readying their agencies for the future.