“The world is witnessing a data explosion… Yet for organizations looking to integrate, analyze, and act on this data, things aren’t getting any easier. IT complexity, proprietary systems, and a lack of strategic direction all provide their own challenges. To be a successful data‑driven organization in 2022, organizations must break down silos across the enterprise to create a single source of truth. Only then can business leaders look to machine learning and data analytics to make sense of all their data for enhanced decision making.” (Image: valerybrozhinsky/Adobe Stock)
“IT and business leaders agree that the ability to create seamless digital experiences for both employees and customers is key to the success of modern organizations. Many have identified that the best way of making this a reality is to adopt a ‘composable’ enterprise architecture, enabled by APIs. This helps teams within the business securely access data and digital capabilities to create more connected experiences, and drive faster innovation. However, the IT foundation underpinning this ambitious digital transformation is increasingly fragmented and complex. With hybrid and multi‑clouds now the norm, how do organizations manage integration across multiple environments? In 2022, universal API management will come to the fore as organizations seek answers to this question.” (Image: denisismagilov/Adobe Stock)
“Business and technology leaders have realized that their ability to accelerate digital transformation is increasingly dependent on whether they can become a ‘composable’ enterprise. That means creating the ability for IT and business teams to assemble and reassemble pre‑packaged business capabilities (PBCs) to meet the insatiable demands for digital agility, efficiency, and scale. However, the speed of digital innovation that this introduces also invites cybersecurity risk. If not managed effectively, this risk could expose organizations and/or their customers to major financial and reputational damage. As such, the platforms used to manage ‘composable’ building blocks like reusable APIs in 2022 will need to be secure‑by‑default.” (Image: NicoElNino/Shutterstock)
“Digital transformation was already an urgent business priority before the pandemic, but now, it could be the difference between success and failure. This is why automation will increasingly be key to unlock productivity, transform employee and customer experiences, and rapidly launch new products and services in 2022. Automation will be a fundamental driving force for the modern digital enterprise, rather being used in than piecemeal projects. Organizations want to automate anything that can be automated. Welcome to the world of hyper-automation.” (Image: Tierney/Adobe Stock)
“As the pressure to deliver seamless digital experiences for customers and employees grows, so does the demand on IT departments. The volume of digital initiatives doubled during the pandemic, making it even more difficult for already stretched teams to keep up with the needs of the business. IT teams also found themselves pulled away from innovation projects more regularly during the crisis, to provide critical support needed to ensure “business as usual.” In 2022, business technologists will relieve some of this pressure by working alongside IT teams to accelerate innovation.” (Image: Maksym Protsenko/Adobe Stock)
“If the first 10 years of the millennium were all about the web, and the following decade was driven by the huge advances in mobile technology, then the 2020s will be a period of seamless digital experiences. To make this a reality, organizations will need to think carefully about how they drive enhanced agility, which will lead to a new era of event‑driven architectures and ‘composable’ businesses in 2022.” (Image: gonin/Shutterstock)
“Successful organizations are built on the productivity and dedication of their employees. So when the pandemic forced offices around the world to close, employers were understandably nervous. What followed has been dubbed the ‘largest work‑from‑home experiment’ in history. It has reshaped the meaning of the ‘workplace’ and transformed employee expectations about their digital experiences at work in 2022 and beyond.” (Photo: Piscine26/Adobe Stock)
Although the last two years ushered in an unprecedented digital shift in the insurance business, many industry players still have some way to go on their digital transformation journey.
This is the landscape in which Mulesoft, the San Francisco-based software company that’s now part of the Salesforce family, recently compiled a list of digital transformation trends to help CIOs in insurance and other industries benchmark their technology plans.
“The pace of digital change shows no sign of slowing,” Rahul Pahuja, Director of the Global MuleSoft Practice at Slalom wrote to introduce the report titled “Top 7 digital transformation trends shaping 2022. “Organizations must meet the expectations of their employees and customers, or risk falling behind their competitors.”
The slideshow above illustrates the trends that Mulesoft reports will be pivotal to competitive digital business operations in 2022.
